Get Your Deposit Back
Fight unfair landlord deductions with professional dispute documents, legal evidence checklists, and step-by-step guidance — no solicitor needed.
Helping tenants across England & Wales recover unfair deposit deductions
Are You Missing Out on Your Deposit?
43% of tenants report not receiving their full deposit back. The average tenancy deposit in England & Wales is £1,195. Over 54% of formal disputes involve cleaning charges alone.
43%
of tenants report not receiving their full deposit back
£1,195
average tenancy deposit in England & Wales
54%
of deposit disputes involve cleaning charges alone
46,950
disputes formally adjudicated in the year to March 2025
Sources: TDS Annual Reports, TDS Statistical Briefing 2025, DPS Private Rented Sector Review 2026
How It Works
Get everything you need in three simple steps
Tell Us Your Situation
Answer simple questions about your tenancy, deposit, and what your landlord is claiming. Takes about 5 minutes.
Get Your Documents
Receive a professional demand letter, evidence checklist, and dispute timeline — all tailored to your specific situation.
Send and Track
Send the letter to your landlord by email and post. Follow our step-by-step timeline — we tell you exactly what to do and when.
See Exactly What You Get
No surprises. Here's a real example of the professional demand letter DepositBack generates — personalised to your situation, citing the exact laws that apply.
How DepositBack Walks You Through It
We break your deposit dispute into clear, manageable steps. No legal jargon. No guesswork. Just a straight path to getting your money back.
Tell Us What Happened
Answer simple questions about your tenancy — move-in date, deposit amount, what your landlord is trying to deduct, and why you think it's unfair. Takes about 3 minutes.
Example Question
"What has your landlord deducted or proposed to deduct from your deposit?"
We Analyse Your Case
Our system cross-references your situation against deposit protection scheme rules, Housing Act provisions, and adjudication precedents to identify exactly where your landlord's deductions are vulnerable.
Your Case Analysis
Get Your Documents
Download professional, legally-referenced documents ready to send. Every letter cites the specific laws, scheme rules, and adjudication principles that apply to your exact situation.
Your Document Pack
Send & Escalate
Send the demand letter to your landlord. Most respond within 14 days. If they don't, your Complete or Premium pack includes escalation letters and scheme dispute guidance — we tell you exactly what to do next.
Typical Timeline
The whole process is designed so you never feel stuck. Every step tells you exactly what to do and why.
Check Your Deposit FreeSee How It Works in Practice
Unfair Cleaning Charges
Landlord deducted for professional cleaning despite the property being left in good condition. DepositBack generated a demand letter citing fair wear and tear guidelines and scheme rules. The tenant submitted organised evidence to their deposit scheme.
Unprotected Deposit
Landlord never registered the deposit with a protection scheme. DepositBack's Premium Pack guided the tenant through a compensation claim under Section 214 of the Housing Act 2004, which allows courts to award 1–3x the deposit amount.
Damage vs Fair Wear and Tear
Landlord claimed for carpet replacement after a three-year tenancy. DepositBack's evidence checklist helped the tenant demonstrate normal wear and tear, with depreciation calculations based on the item's expected lifespan.
Average deposit at stake
£1,195
DepositBack costs
From £14.99
Your deposit is worth protecting
Average deposit: DPS Private Rented Sector Review 2026
Simple, Transparent Pricing
Choose the package that fits your situation. All packs include instant download with organised folders.
Starter Pack
Perfect for straightforward disputes
£14.99
One-time payment
What's included
- ✓ Professional demand letter with legal citations
- ✓ Personalised evidence checklist
- ✓ Dispute timeline with key dates
- ✓ Step-by-step guide
- ✓ Email support
Complete Pack
Everything you need to build a strong dispute
£34.99
One-time payment
Everything in Starter, plus
- ✓ Deposit scheme complaint form
- ✓ 5 response templates for landlord replies
- ✓ Evidence organiser with strength ratings
- ✓ Witness statement template
- ✓ Template letters for deposit schemes
- ✓ Priority email support
Premium Pack
For unprotected deposits & court claims
£54.99
One-time payment
Everything in Complete, plus
- ✓ Unprotected deposit claim guide
- ✓ Court proceedings explainer
- ✓ Compensation calculator (claim 1-3x deposit)
- ✓ Priority support
The Law Is on Your Side
Real statistics about deposit disputes in England & Wales
Evidence Matters
Many tenants who submit organised evidence receive favourable outcomes in deposit scheme adjudication. However, every case is unique and no outcome is guaranteed. DepositBack provides professional documents — not legal advice.
Penalty for Unprotected Deposits
Under Section 214 of the Housing Act 2004, landlords who fail to protect deposits can be ordered to pay 1-3x the deposit amount.
Average Tenancy Deposit
The average tenancy deposit in England & Wales — well worth protecting with professional dispute documents.
Source: DPS Private Rented Sector Review 2026
All 3 deposit schemes
Current E&W law
Document Quality Guarantee
No hidden fees
Frequently Asked Questions
Is this legal advice?
No. DepositBack is a document generation and information tool. We are not a law firm and do not provide legal advice. We generate documents based on current England & Wales tenancy law and guide you through the dispute process. You should consult a solicitor if your situation is complex.
Will this definitely get my deposit back?
No outcome is guaranteed. However, tenants who follow proper dispute procedures and submit well-organised evidence have a better chance of a fair outcome. DepositBack helps you build the strongest possible case.
How long does the dispute process take?
Typically 4-8 weeks from sending your demand letter to receiving your deposit back. If you need to escalate to the deposit scheme, adjudication usually takes an additional 4-6 weeks.
What if my deposit wasn't protected?
You may be entitled to claim 1-3x the deposit amount as a penalty under Section 214 of the Housing Act 2004. Our Premium Pack guides you through this higher-value claim process.
Does this work in Scotland or Northern Ireland?
Not yet. DepositBack currently covers England and Wales only. Scotland and Northern Ireland have different tenancy deposit legislation. We plan to expand in the future.
What if my landlord ignores the letter?
The demand letter is just the first step. If your landlord doesn't respond within 14 days, we guide you through escalating to your deposit protection scheme's formal dispute resolution process.
Can I use this if I'm still living in the property?
Yes. You can use the free deposit checker at any time and prepare evidence before you move out. The dispute kit is most useful after your tenancy has ended and deductions have been proposed.
What evidence do I need?
The most important evidence is a dated check-in inventory/report, dated photos from move-in and move-out, and any correspondence with your landlord about property issues. Our evidence checklist tells you exactly what to gather based on your specific deductions.
Is my data safe?
We do not store your personal tenancy data after generating your documents. If you use our Free Deposit Checker, we collect your email to send results — you can opt in to occasional updates and unsubscribe any time. We use Stripe for payment processing and never see your card details. See our Privacy Policy for full details.
What's your refund policy?
We offer a Document Quality Guarantee. If your documents aren't tailored correctly to your situation, we'll fix them free or refund you in full — no questions asked. Contact us with your order number and we'll sort it out.
Take the Next Step
Deposit schemes have strict deadlines for raising disputes. The longer you wait, the harder it gets.
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