How It Works
Six simple steps to get your deposit back
Tell Us Your Situation
Answer a short questionnaire about your tenancy, the deposit amount, and what your landlord is claiming. This takes about 5 minutes and helps us personalise everything for your case.
Takes: ~5 minutes | No sign-up required
Get Your Personalised Documents
Receive a professional demand letter tailored to your specific deductions, a detailed evidence checklist showing what to gather, and a dispute timeline with all key dates. These documents are ready to use immediately.
Available instantly | Download as PDF
Gather Your Evidence
Follow our evidence checklist to collect everything you need: photos, correspondence, receipts, inventory reports, and any other documentation. Our checklist tells you exactly what's most important for your specific dispute.
Duration: 1-2 weeks | We provide a template tracker
Send Your Demand Letter
Send the professional demand letter to your landlord by email first for speed, then follow up with a posted copy by recorded delivery (Royal Mail Special Delivery, ~£8) for proof of receipt. The letter gives them 14 days to respond.
Send by email (free) + recorded delivery (~£8) for proof | Keep your receipt
Monitor Their Response & Reply
Follow our timeline to track the 14-day response window. If your landlord pays — great! If they respond with excuses, our Complete Pack includes response templates to counter their claims with evidence. If they ignore you, we guide you to the next step.
Duration: 2 weeks waiting + any negotiation
Escalate to Deposit Scheme (If Needed)
If your landlord doesn't pay after 14 days, our Complete Pack includes the complaint form for your specific deposit scheme (Mydeposits, The Deposit Protection Service, or Tenancy Deposit Scheme). File this with all your evidence. The scheme's adjudicator reviews both sides and makes a binding decision within 4-6 weeks.
No additional cost | Binding decision within 4-6 weeks