Start Your Deposit Dispute

Answer questions about your tenancy and deductions. We'll generate your personalised dispute documents. Takes about 10 minutes.

Step 1 of 5 Tenancy Details

Tenancy Details

Tell us about you, your property, and your tenancy.

Your full name

As it appears on your tenancy agreement

Please enter your full name

Your email address

We'll send your dispute documents here

Please enter a valid email address (e.g. [email protected])

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Property address

The full address of the rental property

Please enter the full property address including street, city, and postcode (e.g. 123 Main Street, London, SW1A 1AA)

Tenancy start date

Please enter a start date

Tenancy end date

End date must be after start date

Tenancy type

Please select a tenancy type

Monthly rent

Please enter the monthly rent

Number of tenants

Landlord's full name

Please enter the landlord's name

Landlord's address

Where the demand letter will be sent

Please enter the landlord's address

Letting agent name (optional)

Deposit Details

Tell us about your deposit and how it was protected.

Deposit amount

Please enter the deposit amount

Date you paid the deposit

Used to check the 30-day protection deadline

Please enter the date you paid

Which deposit scheme?

Please select a scheme

Deposit reference number (optional)

Was it protected within 30 days?

Please select an option

Did you receive prescribed information?

A document from the landlord explaining how your deposit was protected

Please select an option

Good for your case: If your landlord didn't provide prescribed information within 30 days, this is a breach of the Housing Act 2004 and significantly strengthens your position.

Disputed Deductions

List each deduction your landlord has claimed. For each one, explain why you disagree. If your landlord hasn't proposed specific deductions yet (e.g. you have an unprotected deposit claim), you can skip this step.

My landlord hasn't proposed specific deductions yet

Select this if you're disputing unprotected deposit, haven't received a breakdown, or your deposit simply hasn't been returned

Total deductions claimed: £0.00

Please add at least one deduction or select that your landlord hasn't proposed deductions

Your Evidence

Evidence is what wins disputes. Tick everything you have — don't worry if you can't tick them all.

Check-in inventory / report

A record of the property's condition when you moved in (signed by both parties ideal)

Check-out report / inventory

A record of the property's condition when you left

Dated photos from move-in

Timestamped photos showing the property at the start of tenancy

Dated photos from move-out

Photos showing the property's condition when you left

Signed tenancy agreement

Your full tenancy contract (clarifies obligations and terms)

Correspondence with landlord/agent

Emails, texts, or letters about property condition, repairs, or deductions

Professional cleaning receipt

Proof you had the property professionally cleaned at move-out

Repair/maintenance receipts

Any receipts showing you paid for repairs or maintenance yourself

Deposit protection certificate

Official certificate from the scheme showing your deposit was registered

Witness statement(s)

Statements from flatmates, friends, or family who saw the property

Proof deposit was not protected

This significantly strengthens your case — you may be owed 1-3x the deposit

Don't worry if you can't tick them all. Even a few pieces of evidence make a real difference. We'll tailor your dispute documents around whatever you have.

Review Your Information

Check everything looks right. You can go back and edit any section.

I understand that DepositBack is not a law firm and does not provide legal advice. I am responsible for reviewing all documents generated and for seeking professional legal advice where necessary. Read full disclaimer.

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Your deposit may not have been protected

Based on your answers, you may be eligible for 1-3x the deposit amount in compensation. Our Premium Pack includes an unprotected deposit guide, compensation calculator, and court proceedings explainer.

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