Is this legal advice?

No. DepositBack is a document generation and information tool. We are not a law firm and do not provide legal advice. We generate documents based on current England & Wales tenancy law and guide you through the dispute process.

Will this definitely get my deposit back?

No outcome is guaranteed. However, tenants who follow proper dispute procedures and submit well-organised evidence have a better chance of a fair outcome. DepositBack helps you build the strongest possible case.

How long does the dispute process take?

Typically 4-8 weeks from sending your demand letter to receiving your deposit back. If you need to escalate to the deposit scheme, adjudication usually takes an additional 4-6 weeks.

What if my deposit wasn't protected?

You may be entitled to claim 1-3x the deposit amount as a penalty under Section 214 of the Housing Act 2004. Our Premium Pack guides you through this higher-value claim process.

Does this work in Scotland or Northern Ireland?

Not yet. DepositBack currently covers England and Wales only. Scotland and Northern Ireland have different tenancy deposit legislation.

What if my landlord ignores the letter?

The demand letter is just the first step. If your landlord doesn't respond within 14 days, we guide you through escalating to your deposit protection scheme's formal dispute resolution process.

Can I use this if I'm still living in the property?

Yes. You can use the free deposit checker at any time and prepare evidence before you move out. The dispute kit is most useful after your tenancy has ended and deductions have been proposed.

What evidence do I need?

The most important evidence is a dated check-in inventory/report, dated photos from move-in and move-out, and any correspondence with your landlord about property issues. Our evidence checklist tells you exactly what to gather.

We do not store your personal tenancy data after generating your documents. We use Stripe for payment processing and never see your card details. See our Privacy Policy for full details.

Pricing

Simple, Transparent Pricing

Q: What's your refund policy?

We offer a Document Quality Guarantee. If your documents aren't tailored correctly to your situation, we'll fix them free or refund you in full — no questions asked.

Choose the package that fits your situation. All packages backed by our Document Quality Guarantee.

Starter Pack

Perfect for straightforward disputes

£14.99

One-time payment

What's included

✓Professional demand letter with legal citations
✓Personalised evidence checklist
✓Dispute timeline with key dates
✓Step-by-step guide
✓Email support

Complete Pack

Everything you need to build a strong dispute

£34.99

One-time payment

Everything in Starter, plus

✓Deposit scheme complaint form
✓5 response templates for landlord replies
✓Evidence organiser with strength ratings
✓Witness statement template
✓Template letters for deposit schemes
✓Priority email support

Premium Pack

For unprotected deposits & court claims

£54.99

One-time payment

Everything in Complete, plus

✓Unprotected deposit claim guide
✓Court proceedings explainer
✓Compensation calculator (claim 1-3x deposit)
✓Priority support

Why DepositBack is great value

Average deposit at stake

£1,195

DepositBack costs

From £14.99

Your deposit is worth protecting

A solicitor typically charges £200-500 for deposit dispute guidance, and court filing fees add another £100-300 on top. DepositBack gives you professional documents, evidence organisation, and step-by-step guidance — at a fraction of the cost.

Average deposit: DPS Private Rented Sector Review 2026

Secure payment by Stripe Document Quality Guarantee One-time payment

Common scenario: A landlord deducts for "professional cleaning" after a long tenancy. DepositBack helps you build a case showing why fair wear and tear rules may apply — with a professional demand letter citing the specific laws relevant to your situation.

Don't miss your dispute window

Deposit schemes have strict deadlines. Once the window closes, you lose the right to free adjudication. Start your dispute today to protect your claim.

What Your Documents Look Like

Every document is professionally formatted with legal citations, personalised to your dispute, and ready to send.

SAMPLE

Demand Letter

[Your Name]

[Your Address]

Dear [Landlord Name],

I am writing to formally dispute the deductions totalling £[amount] from my tenancy deposit...

Under Section 214 of the Housing Act 2004, you are required to...

...personalised legal arguments for each deduction...

I request the return of £[amount] within 14 days of this letter...

SAMPLE

Evidence Checklist

Priority Evidence

☑ Check-in inventory/report (strong)

☑ Dated move-out photos (strong)

☐ Correspondence with landlord

For your specific deductions:

☐ [Cleaning] — photos of kitchen/bathroom on move-out day

☐ [Carpet] — evidence of condition at move-in

...tailored to your exact situation...

SAMPLE

Dispute Timeline

Day 1 — Send demand letter via email and recorded post

Day 14 — Landlord deadline to respond

Day 15 — If no response: escalate to deposit scheme

Day 15-28 — Submit scheme complaint form

...step-by-step actions with exact dates...

Feature Comparison

Feature	Starter	Complete	Premium
Professional demand letter	✓	✓	✓
Evidence checklist	✓	✓	✓
Dispute timeline	✓	✓	✓
Scheme complaint form	—	✓	✓
Response templates	—	✓	✓
Evidence organiser	—	✓	✓
Unprotected deposit guide	—	—	✓
Court explainer	—	—	✓
Compensation calculator	—	—	✓

Document Quality Guarantee

If your documents aren't tailored correctly to your situation, we'll fix them free or refund you in full — no questions asked. Every document is based on current England & Wales tenancy law and personalised to your specific dispute. We stand behind the quality of our work.